Aquaflow Fab Unit
Violation of Service Contract

We have entered into a Service contract No. AG 96B 14793439 with Eureka Forbes valid upto 7.10.09. We logged a service call # B2570 with their service center on 12.02.08 and till date nobody has turned up. Their Service franchisee Srishti Services mentioned in the service ontract has palmed off the service to Pride International who are supposed to be sending a technician. Repeated calls to Pride International for follow up have been frustrating because there does not seem to be any service call management process in place and everyday they seem to be recording a fresh call. My subsequent efforts with the Branch Manager Mr. Umesh, Mr. Deviah the service manager whose mobile is perpetually off and the K.H.Road office have yielded no result. Consumers who may be planning to purchase Eureka Forbes products may do so at their own risk because this is a company who just want to sell and scoot. I would be grateful if others who have gone through this experience can join me in bringing this issue of pathetic service to the attention of the Consumer Protection Council of India.

Company: Aquaflow Fab Unit
Country: India
Site: www.eurekaforbes.com

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