Tata Sky
Repaired Set top boxes sold as new

My name is Sandeep Jerath. I am a resident of Safdarjung Enclave, New Delhi 110029. I purchased six Set Top Boxes from the DTH service provider Tata Sky on 20th December. All the boxes were installed properly. In July one set top box serial number 368330311698 was not working so I complained in the call centre. Next day there engineer came and he replaced the box.

On 2nd September again one set top box serial number 368331303553 stopped working so I complained in the call centre, The same procedure was repeated, the engineer came and replaced the box.

On 5th October the same set top box which was earlier replaced

(serial number 3680171108086) stopped working, It was very embarassing for me again I complained, I was told that the engineer will be at my place at between 1 pm to 2 pm but no body appeared.

At about 5 pm I rang up the Engineer whoes mobile number was messaged to me on my cellphone and he told that he was not having an extra box to replace. Then I asked him that what quality of boxes they are using, which are not working more than a month, Then he told me that all the boxes are repaired again and again to attend the consumer complaints. He told me to subscribe for the further warranty of all the boxes. So this is the reality of Tata Sky Company.

I would never suggest anybody to purchase the Tata Sky products or services because they are using the inferior quality material for there products. Till today also my set top box is out of order. I would immedeatly like to shift to some other DTH provider.

Company: Tata Sky
Country: India

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