Sony Ericsson
Worst Service & handset problem

Name: M. Shivakkumar

IME NO: 01231200-062683-3

1ST COMPLAINT DATE: JUL 12 WORK ORDER NO. SE310AMD13513

2ND COMPLAINT DATE: AUG 30 WORK ORDER NO. SE310AMD14255

I bought a sony ericsson xperia x10 mini on Jun 3 in madurai. First the mobile getting problem in software regarding touch screen on Jul 12th. i produce the sell inservice center madurai. they take one day for delivery and they told everything is right. but the problem not yet solved. second the charge is not standing upto 3 hours. again i raise the complaint 30th Aug in madurai sony ericsson service center. But they told that it will take one week to clear this problem. i asked why one week to solve this problem?. They told that for this mobile we send it to chennai they only check the battery. within two months i face these problem. i spend 15000 and getting this mobile but they is no service in madurai. my question is

why they sell the product without having service persons or center in madurai.

For one week what it my position for mobile. (i want to buy another mobile?)

If the service person is not in my location then stop to sell that product.

In warranty period why i should give that mobile for one week for service.

if any problem in sell pls replace the mobile.

In service center front office person behaviour is too hard.

they will never take care of customer.

regarding this issue i need a solution. if the service is not here then getback my mobile and repay the amount. otherwise i want standby mobile (same brand) for this one week.

if i never get a solution i will take an action legally.

Company: Sony Ericsson
Country: India

  <     >