Htc
HANG

Hi

First of all I want to apologize that I am disturbing you while sending this mail and will make you sure that after getting solution of the below mentioned query I will never disturb you because in my future I am not going to buy any HTC product because of the excellent product and service provided by this company. I accepted my mistake that I brought this company's mobile and will make you sure that neither me nor my friends and my office staff going to face the same problem because they will also not going to buy any product from this company...

Now the problem is that I purchased a new HTC WILDFIRE A3333 and from the very first week i am facing the hanging problem. I need to remove battery 4 to 5 times in a day to restart my phone. Most of the time a pop up come with three options force close, wait and report. I went to your Kamla Nagar service station and the guy there told me that you have downloaded more than 3 or 4 application that's why you are facing this problem, you cant download more than 4 application in this phone this is not an APPLE product and even Apple's phone sometime facing this problem. Just tell me if we can't download applications in android phone so whats the use of it. They reset the phone and said to me that you will not face this problem again But with in 2 days I start facing the same problem and I talk to that guy again and he said to me that we need to change the MOTHERBOARD of this phone, than i disagree with this and said that I had purchased a new phone not a second phone and if you know that problem is with your new set than I need replacement.

Than I talked to your customer care representative Mr Mintu, he is the one who said to me that sir please submit your phone to service station and let me see the problem and he also said to me that he is going to call me in 24 hours but he didn't call me and in return i called him back and than he said to me that Sir please give me 4 hours I need to upgrade the software AND HE ALSO SAID TO ME THAT SIR IF YOU DOWNLOAD ANY HEAVY FILE THAN YOU WILL FACE THIS PROBLEM, i just want to know the declination of heavy file. I am using 4GB memory card and more than 3.5GB space is still available so 20 to 25 MB is your declination of heavy file and than he said to me that I will call you back before 7pm but again a fake commitment from HTC customer care service side...

Till now I asked for replacement but now I want my money back as I don't trust on this company any more.

So sir please let me know the process of getting money back

Ankur Aggarwal

9999626481/9999408444

Company: Htc
Country: India

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