IFB Washing Machine
Pathetic response from service centre

The hinge panel of my washing machine has broken. i have registered a complaint on 23rd aug at the service centre, 04066842206, spoke to mr. khan and he gave me the complaint number 05191. after no response after 48 hrs, i called back the number. mr kumar picked up, refused to acknowledge that there was anyone by the name khan, said i may have dialled a wrong number, gave me the customer care helpline number. He spoke so rudely, that i do not even want to recollect. registered a complaint at the call centre, was given the complaint # 4995131. received a call this morning from serv. centre at kukatpally saying my area isnt under their service. the complaint was wrongly logged in and they are transfering to m/s hadvika services, contact person mr. sampath kumar. mr. naresh called me at 11 a.m and said that the complaint will be taken care of today, i asked for the price of the hinge panel, he said he would call back, but did not. after repeated attempts to reach them, got in touch with mr. subhash who claims to be the service incharge, he said they can attend to the issue only tmrw as the person is unavailable. i am stunned by the callous nature of this response. for 3 days my complaint is going back and forth with no resolution. pathetic customer service. and but for this feedback form, there is no avenue to lodge the displeasure at the way in which ifb has failed to respond to this.

Company: IFB Washing Machine
Country: India

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