Whirlpool
Customer service lousy

Hi, I have bought my Whirlpool 'ice magic' 460L double door refrigerator in March. The customer service is really sloppy. On Saturday Oct 24th we noticed that the refrigerator has stopped cooling spoiling our milk. We lodged a complaint via 60004558. The complaint number is 14545. the problem was supposed to fixed in 3 hours but nobody shows until after 48 hours. We are given few numbers to contact in the mean time which are all fruitless. The person comes checks on Monday Oct 26th at 3PM, says the freezer is working and I should check for 2 more days. I refused since 2 days have crossed since I lodged complaint and nothing better has happened but all my curds soured up. The milk spoils and curd sours again. I had to move my green vegetables to relatives fridge in another building. This service person says he will let his supervisor know and they will send somebody to clean some gas pipe. I don't understand, the service man who comes are not equipped to fix is it? How many people will evaluate before somebody actually fixes my problem. If the service person is not capable of fixing all issues why are you sending him? to harass customers further? Not at all happy with Whirlpool service. Will not recommend their products and will not buy their products in future.

Similar problem happened in Feb and replaced a bimetal- 455 part for Rs. 2000 /-.

Thanks

Radha

Company: Whirlpool
Country: India

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