Sony Ericsson
Handset Problem

I bought sony ericssons handset W395 from Dombivali (E) Jai Ambe Authorised Shop in October.whose IMEI number is 356336031518283. After getting this phone i found that sonyericsson is giving the worst quality products to the customers. i have given more than 5 to 6 times to Dombivali (E) near Sarvesh hall, service center to make it working perfect condition. The Problem was, while playing MP3 song it stuck in between & suddenly loud sound is used to come & it used to not stop & suddenly the phone becomes blank or hanged & mobile display becomes off we can’t operate that time., Also while operating casualy suddenly the phone becomes blank, it becomes dead we can’t operate it, Its camera is also not clear, While talking phone becomes disconnected, And now new problem started, now Bluetooth is working & net is also not working. Every time they just update the software and give it to me. But the phone got hanged every time or some new new problems coming in my phone. On last week 4/7/10 I had given my mobile to Dombivali (E) Service Center for Bluetooth problem and I told them every time problem is coming what to do. They told me we had done software many times & we have already changed MotherBoard earler they had given me new & work order No is. se310me111231. And they had returned me my phone on 6or7/7/10, but still Bluetooth problem was there. So on 10/7/10 again I had given my phone to servce center. They told now they will change Mother Board, After that you will be facing no problem, that means they were telling lies that they had already changed Mother Board earlier. So now my phone is with them I am getting fade up of the products of sony ericsson and now requesting to sony please replace my product or do something else which can make it phone better. Or otherwise I have to take action or I have to give complaint article on newspaper.

PLEASE do needful...

Waiting for soon reply.

Regards

Soma Mitra

som_mitra87@rediffmail.com

Company: Sony Ericsson
Country: India

  <     >