IFB, 20 PB25
Irresposible Service

I have been using IFB Micro Wave since 3 years, but it is very sorry to say that it is one of the worst consumer durable which i have never before used. In 3 years i got 4 times problem in my microwave & every time I have faced worst service given by IFB service center. Now this time problem in my PCB, on 7/9 service centers employees bought my Microwave's PCB to their center to replace that. But today itself i haven't got PCB & when i contact to Ms. Nidhi Agarwal (Service in charge for Lucknow) she says we have placed order for PCB & you have to wait for that. Her reply is very irresponsible & not customer friendly. She shows that this problem is generated by myself not themselves. I am thinking to go to consumer forum to launch a complaint against IFB & Ms. Nidhi agarwal. I strongly recommend to every one please do not buy IFB product because IFB does not believe in customer retention & service, they believe in profit generation only.

Company: IFB, 20 PB25
Country: India
State: Uttar Pradesh
City: Lucknow

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