IFB
Inordinate delay in Repairs & Supply of spare parts of IFB washing machine

Respected sir/madam,

I am a costumer of IFB front load washing machine (model executive elite Sr.no. WT EX EL B 014820). On 22.02. there was a breakdown with a problem in the spinning tank of my washing machine and hence i logged a complaint with your local service engineer. On 23.02.2010 your service engineer Mr. Vinayak (Belgaum) inspected the washing machine and told me that the problem was due to the wearing of the tank and it is essential to replace it. Then the washing machine being my daily essential requirement, we asked your engineer to immediately replace the worn out tank by installing a new tank. your service engineer assured me that he is going to indent for a new tank (spare part) with the company and will be able to get it and repair the washing machine within 2 days. But till date, we are being told that this spare part has not yet been supplied by the company and he is not able to redress the problem of our washing machine until he gets the spare part from the company. This spare-part is in short supply and once he gets it he will immediately attend to our problem.

We have purchased the IFB washing machine thinking that the company will provide the best possible after-sale service and there will not be any problem of any of the spare parts required for essential repairs. We are totally disappointed due to this inordinate delay in the supply of the essential spare parts and the timely service. Hence, we have been put to lot of inconvenience. Kindly look into this matter and take immediate steps to rectify the problem. We hope that you will do the needful at the earliest and will also ensure that no such inordinate delay in service and supply of spares occurs in future.

Yours sincerely,

P P Ambeka

Company: IFB
Country: India

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