IFB
Complaint not attended and bad attitude of staff instead of AMC been taken

The attitude of your customer care executives and franchise holders at S.M. Enterprises, F-37, Laxmi Nagar and Delhi manager - Mr. Mohit (9311683944)

is not upto the mark instead of registering complaint covered under AMC (annual maintenece contract)

I had given the complaint regarding my washing machine door broken 10 days back (Complaint No. - 74506441), but only once did the technician came without any tools or equipment even knowing beforehand the nature of complaint he is going to handle. He went saying that he will come after a while but has not responded till now. When given a call at the IFB franchise office at (S.M. Enterprise), Ms. Ritu poses the drama by shouting at Vishal (a technician) that why has he not attended the complaint till now, then she says that he will come but again no one appears. Mr. K.P. Agarwal (franchise owner) doesnt has manners to talk n hangs up the phone on the customer when he is done sayin without even listening to the customers problem. The executives are not ready to give delhi manager's no., and when taken forcibly, Mr. Mohit promises of giving back a call within an hour but doesn't.

Now why should someone be stuck with IFB product or buy AMC under which the nature of such complaints is covered?

Company: IFB
Country: India
State: Delhi
City: East Delhi

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