IFB/Dishwasher
Poor service

I have been using IFB dishwasher for some years. Whenever there were problems with the dishwasher, the service technicians failed to solve these even in several visits. The quality of customer service is pathetic. After lodging any complaint, I had to make several calls to make them come home to attend to the problem. Some of the telephone numbers of service engineers given to me are not answered at all.

Recently, I lodged a complaint on 23 December [Complaint No. 3909243]. Until today the problem has not been identified or solved. After me reminding them several times, a service engineer visited and wasted my time (he came thrice). He could not identify the problem. Every time, he came up with some new causes and sold washing/descaling products worth Rs 2000 to me. This was in the name of cleaning the dishwasher. [Please note that I had bought 20 packs of the same washing /descaling powder 2 months back, where the technician at that time had used 10 at a time. There was no dirt to be cleaned again now]. 2 days back, the customer service once again made a false promise saying that a technician will definitely come and attend to the problem. I cancelled all other plans, took leave and waited in the house for two days, but no one came. Until now no one has come to attend to this problem.

Company: IFB/Dishwasher
Country: India

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