IFB INDIA
Not servicing

13.12.2010

TO

The President & CEO

IFB Industries Limited

Corporate office

Home Appliances Division

Plot No- IND 5, Sector 1. -

East Calcutta Township

Kolkata - West Bengal – 700 107

Dear Sir,

SUB: Very Very poor Service Support of your Trichy service Center.

I am having a IFB washing machine which I purchased three years back and the machine was working fine.

On 11th Nov the machine was not working and immediately I contacted

your 24 hour help line. They responded promptly and registered my complaint and my complaint number is 5409368.

On the same day of my complaint, a service engineer by name Mr. Narendran visited the site and inspected the machine. He informed that the drum of the washing machine has to be changed and I have given clearance to change the drum

.

From 11th Nov onward, I am following up with your Trichy service center and till date the machine has not been rectified. I have been informed by your Trichy service center that they have received the drum on 16.11.2010 but till date they have not sent the service engineer. I have also called the 24 hour help line several times and informed that the machine has not been serviced but no help from them

I am regularly following up with your Trichy service center for the past 32 days but no proper response/no action taken and the machine is down for past 32 days

I could not believe such a poor response and in efficient service support of IFB.

I am totally dissatisfied by the poor service support of IFB and I never expect such a inefficient support from IFB.

I have decided to scrap the IFB machine which I purchased only 3 years back at a very high cost and purchase a new washing machine but definitely not IFB.

I have decided not to buy any IFB product in future

I am going to take this matter with my friends circle and my officials circle and advising all of them not to buy any IFB product because of its poor service support. I am also going to approach the consumer court for the inefficient service backup of IFB.

I am also planning to write to all leading news papers of the editor column about the poor service support of IFB so that all general public can aware about the poor service support of IFB

I am brining this to your knowledge because your company may loose several customers like me because of the poor service support of your Trichy service center even though the product is excellent. I hope you will take corrective action sothat IFB will not loose its client like me.

Sorry for the inconvenience caused

Thanking you

Yours faithfully

N.Hariharasubramanian

Company: IFB INDIA
Country: India
State: Tamil Nadu
City: Ariyalur

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