Ifb microwaves
Extremely poor careless customer service

Hi

I would like to bring to the attention of higher authorities of IFB Microwaves, the complete negligence to handle the customer complaints for over 2 months (complaint number 7090123) I had registered a complaint that the microwave is not working and had technician coming in next day to check. Upon checking he confirmed that the Magnetron is spoit and required replacement, which is covered under 3 year warranty. I was promised of service the next day and am still waiting for that I have called to follow up over 50 times only to increase my phone bill.

Every time we are given multilple numers of local call centre, local service centre, supervisor, manager etc, but nobody assists in getting this to a resolution. On request to speak to supervisor, there is a standard response that they are on another call and will call back, but never receive the call and once when i insisted and stayed online to speak to the supervisor i was transfered to a number which as expected no one picked up and i finally had to hang up. I even had people shout at me over the phone that they cant do anything and i should understand that my compliant ticket is still open.

It appears the service centre is waiting for the warranty to expire to service and charge the clients.

Company: Ifb microwaves
Country: India

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