IFB Top Loading Washing Machine 6563
Very very poor service response

I bought IFB Washing Machine 6563 in the year 2009 with four years warranty (normally the warranty period is of two years but when I bought the machine there was a promotional offer of extra two years warranty). In May, my washing machine started troubling us. I registered complaint on 30th May (Complaint No. 4574166). Mechanic from the company' service centre attended the complaint. But after a month or so it again started giving same trouble and again I registered a complaint on 11th July (No. 4769571). Again the technician from the service centre attended the complaint and informed that a part of this machine is out of order and he would attend the complaint when the part will come from Goa. After waiting and reminder after reminer for more than a month finally the part came and he fixed the part and informed us that machine is alright now. But actually the machine was giving the same trouble and we again registered a complaint on 21st August (No. 4974473). But after so may calls to them they did not attend the complaint and we were informed that the same part will be replaced and they had indented the company for two parts i.e. "Magnetic Valve" and "PCB". After a month or so and we are calling them almost daily but always their response is that 'still parts have not come from company'.

I am fed up with calling the company's executive (Ms. Ankita, Ph: 9999692170) and now she has also stopped taking my calls. I am also in touch with the service centre but their response is as usual.

It is requested that please register my complaint against the IFB company and direct them to take the matter as early as possible.

Sanjeev Gandhi

9810275539

Company: IFB Top Loading Washing Machine 6563
Country: India
State: Delhi
City: East Delhi

  <     >