IFB WASHING MACHINE
Defective peice and Misbehave of Company Office

I have purchased a fully Automatic Front load washing machine Model Serena Sx 5.5 Kg (IFB Brand) on 10/12 through a dealer M/s Penon Digital World, Sector-5, Gurgaon vide cash memo No-073835 dt. 10/12, Rs.20, 500/- but unfortunately same day when it delivered at my house and when I opened the box, It seems as used and heavy scratches on the top as well as on door of drum. For this I complaint to Dealer, Customer Centre, Gurgaon and Area Manager Mr. Surender Bhardwaj. But very sorry to say that after several call to Mr. Bhardwaj he pick the mobile by mistake and when I brief the matter, he offer that he will change the top of the machine but I refuse the proposal and insist for replace the unused machine.for this he told that you have not purchased the whole company and they will not liable for this. Even Mr. Bhardwaj used abused language and misbehaved with me which I recorded in my mobile phone. I never aspect that such a Multinational company having low standard marketing executive, who don't know how to attend the consumers and customers.

Kindly look into the matter and replace my machine as early as possible and punish the staff which involve in the supply of defective piece to me and give the charge sheet to Irresponsible executive of Area Manager as Mr. Surender Bhardwaj.

Looking forward for satisfactory action.

Regards,

Arun Mathur

Sr. Manager (Tech. & Mktg deptt)

H.No.-829, Sec-5, Gurgaon (HR.)

9212424674

arun_mathurhsr@rediffmail.com

Company: IFB WASHING MACHINE
Country: India
State: Haryana
City: Gurgaon

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