IFB washing machine SENATOR
Drum noise and hitting sound during spinning

To

The Regional Customer Service manager, IFB India Pvt Ltd

Sub: IFB washing machine Model: SENATOR 6kg G-400 1100/min

(Equipment Sr No. WT STR 6kg B ; Below Barcode No. 1S6070411IWD24940)

Retail Purchase: Through M/s Vasant and Co, Nagercoil (Currently in AMC, Nagercoil service branch - Receipt No. 82178)

Customer name: H. Patro, E-53, AnuVijay Township ; Cust ID: 1047599

Sir,

MY IFB machine is in AMC and some one month back i complained regarding problem of drum making noise and hitting sound during the start and stop of Spinning. Than I had called the IFB customer care Toll free no. 1860 425 5678 and lodged a Complaint ID No. 6902841. One Technician was sent, but he did not solve the problem and just informed that spares are not available for drum bushing/ will come from Chennai.

When reported again to the customer care regarding the same complaint, I was surprised to know that the complaint is closed and claimed that problem is solved, without customer’s knowledge???!!!

Is this above a routine procedure in your company which claims as ISO-9001 certified???

Customer care person always gives a complaint no. and the franchise person does not care about the customer’s problem, always promises to send the person in next 2 working days and does not send... If at all, sends an untrained serviceman at his will, whims and fancies.

I was given mobile number 09443580017 of Manager Mr Manikanand to talk, but he was not receiving the call. It is unfortunate that such an irresponsible procedure / method is employed...

I need my machine to work for washing the dirty cloths, which are piling up since around one month and also a huge washing bill. COULD YOU PLEASE CLARIFY why a company of your repute is defaulting on its service and how you can compensate me for my mental agony, financial loss and inconvenience. I am totally displeased with the kind of service provided by IFB through it’s franchised service centers and the kind of technicians the franchise owner employ..

I request you to look into the above matter and take necessary action soon before I become frustrated and knock the door of consumer court.

Hrushikesh Patro,

E-53, AnuVijay Township

(Mob. No. 09442202188)

Company: IFB washing machine SENATOR
Country: India
State: Tamil Nadu
City: Kanyakumari

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