IFB-wash-M no-T2900 DX
Delay in service

Sir,

permanent customer no.969822

complaint number 4316837

complaint date 28-03

this is to bring to your notice, that we have already registered on the above date stating that our machine in not running. On 30-03, service engineer by name Mr. Arun came and told us that the operating belt was cut, and replaced it by charging Rs 541.When we started to run the machine immediately, it had the same problem. The same service engineer came again and rechecked the machine and said the motor in the washing machine has to be replaced. He also said the the motor has to arrive from chennai and this can happen in 1 or 2 days.

After waiting for three days, I visited the coimbatore [ganapathy] service office 3 times and called Mr. Nandakumar, Mr. Mariswaran and Arun several times. Each time their reply was the motor has not arrived.

I called 1860 425 5678 several times and 044 30288511 once, their reply was they would enquire the service personel and they would ask them to contact me, so long nobody contacted me and I am only calling or visiting them regularly, and they are telling the same story that the motor should come.

Already 10 days are over, so kindly do the needful to replace the motor at the earliest. I am AMC customer for 5 years

Thanking you,

M.Subramanian

[s/o S.Maruthachalam]

moblie no.9344831415

Company: IFB-wash-M no-T2900 DX
Country: India
State: Tamil Nadu
City: Coimbatore

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