IGATECH
Poor customer service

I have today called at a company called Igatech, Vazhakkala, Kochi who manufacture UPS for computers. The call first went to an answering machine after which when I dialled the extension for sales, a lady picked up. I asked her about the price for a 1 kva UPS.. suddenly without answering my question she started asking my whereabouts.. like name, place, contact number etc... I have told her all these.. and then she said she would transfer the call to someone else... and it was taken by another lady... I have again asked the price for 1 kva UPS.. then again.. same questions.. name, place, number etc... I asked her why should I tell all these things to get the price for a product.. she said she wanted it.. and she also said that she cannot give the price of UPS alone but with battery only. I said okay..and gave my whereabouts.. But no update yet from them...

Its so frustrating to have such a poor customer service as if they think they are the only manufacturer of UPS!!!

Company: IGATECH
Country: India
State: Kerala
City: Ernakulam

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