Videocon
Poor product quality and customer service

Most of the people were advising not to go for Videocon product as their product quality is not good; service response is poor. I find it’s true when looking at websites complaints. Still I made mistake and bought Videocon 179L refrigerator in Jun at Vinay Associates, Ameerpet, Hyderabad Ph 040-23743345. He convinced, there is no problem at all with service centers, after purchasing product immediately Videocon engineer will come and give a demonstration. Which is not happened till date?

I am not worried on this part but sad story starts when fridge door was damaged in mid of Oct. I gave complaint at above shop and after couple of days I got message that it is registered with Home Express HYDAK090108 contact Tel: 040-44664466. Engineer arrived saw fridge condition. He said it will be repaired in 2 days. When he found fridge is under warranty he responded that he will check with company and call back to let me know the replacement status. Which is not happened till date?

I waited for few days and started following up to get answer “Sir don’t worry. Yes, it will be solved in 2 days. Thank you for calling us”. Now more than one month my new brand fridge is in 2 pieces [2 in 1 – looks like fridge but using as cupboard without door]. I started begging to their managers, Jay Prakash 9000990962 Laxmi 8008404477, from past 15 days to solve issue. They are fooling me on every call “Sir, we will give you replacement or some other solution immediately”.

I experienced when your product is under warranty then no service response as their margin is not their. Where as if not under warranty then you have all solution running at your door as you need to pay on the spot.

I pray to God give more business to Videocon but Videocon you please don’t cheat customer. We buy product not only for luxury but as a daily need from our savings out of which you are making enough profit.

Unfortunately this new model door can not be repaired by outside mechanic. I realized I made mistake that I did not hear people about Videocon [Home Express] customer service. Request to other buyers think and buy Videocon product.

Company: Videocon
Country: India

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