Sony Ericsson Mobile Communications AB
Unsatisfactory

Dear Sir/Madam,

This is to get to your notice that I (G.H. Rakesh Prasad Rao) have submitted my Sony Ericsson Satio (U1i) (3rd time since purchase) in Sony Ericsson servicing center, SD Road, Sec-bad, Andhra Pradesh, INDIA on June 11 as I have been experiencing problems with the same and its really sad in informing you that I have been getting pathetic response from your end, each time I visit the service center your personnel comes out with a new excuse, last time I visited the branch I was promised by Mr. Aneesh (Manager) for replacement of my Handset by 18th of June, which is not fulfilled till date, It turned worse as I was not even offered a standby mobile till I received my new handset. I am somehow not convinced with the quality of service and the response being offered by Sony Ericsson service center.

Details:

Owner: Rakesh Prasad Rao. G.H

Model: Sony Ericsson Satio (U1i).

Date of purchase : 14th Feb.

Problem Areas: Display, Touch sensor & Camera Clarity.

Date of submission at service center : 11th June.

Work order Number: SE310AHY13677.

“Need your kind intervention in getting my handset replaced as soon as possible”.

Company: Sony Ericsson Mobile Communications AB
Country: India

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