Godrej/washing machine
Non service during AMC

My NAME: JOHN

ADDRESS: OLD NO.39, NEW NO.12 VENKATESAN STREET, ROYAPURAM, CHENNAI 600 013

CONTACT NO: MOBILE 9840585488, LANDLINE 25986123.

GODREJ WASHING MACHINE FULLY AUTOMATIC – UNDER AMC- VALID TILL 28.05.2011 – not functioning – service provider not settling the problem.

The Washing machine is giving a lot of problem quite frequently but the after service is very poor.

I have made several complaints regarding the water intake level problem i.e. sensor problem, but your Service is lagging far behind.

After a month or so on 20.12.2009 (Sunday), One service engineer came and checked my washing machine and further agreed that there is a sensor problem as the water is on taking into the tub upto the 3rd level (because after the 2nd level the inflow continues without any end) and was informed that the Service company will contact me to settle the problem (Service provider note enclosed). I have taken leave and waited till to-day (i.e.28.12.2009) but as usual nobody turned up. So I again contacted this No.1800225511, and once again informed the problem and further told them that I will be available after 6 pm onwards as my leave days have exhausted and I was given a service call No.394966. On 28.12.2009 evening, I received a ROUGH call from the Mobile No.9940248846, saying that he is from the Godrej “SMART” CARE, and I spoke very politely explaining the washing machine problem, the service engineer, I suppose, suddenly started shouting un-rudely and abusively saying it is not possible to settle the problem.

Under the above circumstances I request that your good offices may kindly interfere and settle my sensor problem immediately since I never expected such a low profile mentality from such a high esteemed company like GODREJ.

Company: Godrej/washing machine
Country: India

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