IFB India
IFB takes money for AMC but provides no service

My complaint pertains to IFB Elite fully automatic washing machine bought in August. Last year the washing machine was under Annual maintenance contract (AMC).

In May I faced a problem “Water would not drain out completely from machine after the washing cycle and some foul smell like wires burning came from the machine”.

As we registered a complaint with IFB, a technician came to check but declared that the machine was in perfect shape. His verdict was – no repairs needed, just keep using the machine. AMC was valid at that time. HOwever now IFB states that repairs were needed at that time.

So we kept using the machine with water not draining by itself – as told by IFB technician. Over the period the washing quality came down badly. Suspecting that there could be some fault with the machine (despite IFB’s verdict that machine was perfectly fine), I registered a fresh complaint for the same problem in April and May.

The machine is not under AMC currently and IFB wants us to pay for the repair charges.

We assert that it is IFB’s negligence that they did not identify the problem when complaint was registered last year. If they did not carry out the repair work under AMC last year, then they should do it now – free of charge.

IFB accepts that the machine needed repairs in May itself but are not ready to own up the responsibility and get the machine repaired on their account now.

Kindly find attached all the emails with correspondence with IFB attached here.

Help us by highlighting the matter. This is unfair for the company to shrug responsibility for their negligence even if its an year old matter. We paid for AMC but what was the use of getting the repair work done from company when they provide such negligent services and do not even bother to own up their mistakes and make them good.

As a consumer, we would highly appreciate your help in this matter. Its time when we moved against unscrupulous companies collectively and ensured that they do not cheat the consumer any further.

Thanking you.

Yours sincerely,

Anjali Kapur

9810556264

Company: IFB India
Country: India
Site: www.ifbindustries.com

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