IndiaPlaza.com
Indiaplaza.com not refunding my money

Hello,

I visited Indiaplaza.com and completed payment for a "Fujifilm FinePix C20" on the morning of Jan 3 of but the Thank You page never loaded... instead a lot of code came on the page. No order number was generated.

My credit card company (ICICI Bank) has charged me saying payment for Rs. 2799 has been transacted, but in "Indiaplaza My Account" the item still shows in the shopping cart as if no order was placed.

I posted a ticket regarding this.

Ticket Date - 1/3 7:09:23 AM

Ticket Number - CNT0301120002

A lady from Customer Service wrote me to email my bank statement to this email address: authorization@indiaplaza.in

I wrote there twice and asked for a refund but no response came. Their customer service keeps on asking for the order number which I repeatedly told them was never generated in the first place. Now according to them the ticket is 'closed' and I have lost my money.

I am attaching screenshots of the ICICI Bank credit card statement attached.

I want a refund of my Rs. 2799.

Warm regards,

Swati Banerjee.

Company: IndiaPlaza.com
Country: India
State: West Bengal

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