Indiatimes
Non Delivery

I had ordered for a mobile phone from Indiatimes Shopping website on May 30.

And I logged a complaint on June 8 for the non-receipt of the product.

To my surprise when I called up customer care and spoke to 3 different tele-executives and all the three times my call was disconnected after I asked them about the details of my shippment.

Lastly I spoke to one more guy from Indiatimes who in turn asked me to contact Aramex Courier. I called up Aramex and got a very stupid kind of answer. Later I went to their website and got the below details which I would like to share with all:

Shipment Number: 5414212042

Pickup Date: 5/21

Shipper Reference: 113025152

Shipment History

Location Date Activity

Mahipalpur- Hub, India 06/08 07:45 PM Shipment Forwarded to - Banglore City-Main

office, India

Mahipalpur- Hub, India 06/04 05:51 AM Shipment Forwarded to - Banglore City-Main

office, India

Mahipalpur- Hub, India 06/03 09:00 AM Shipment Delay - Uncontrollable Due to Carrier

Mahipalpur- Hub, India 04:13 AM Shipment Forwarded to - Banglore City-Main

office, India

Mahipalpur- Hub, India 06/02 08:11 AM Shipment Delay - Uncontrollable Due to Carrier

Mahipalpur- Hub, India 08:03 AM Shipment Forwarded to - Banglore City-Main

office, India

Delhi City-Main office, India 06/01 11:33 AM Shipment Forwarded to - Mahipalpur City, India

New Delhi, India 04:40 AM Shipment Record Created

Paharganj, India 12:06 AM Shipment Received at Origin Facility

Shipper Receiver

110001 Delhi 560076 Karnataka

Connaught Place Bangalore

India

Sad part of the story is that the Aramex customer care tele-executives told me that the shippment was off-loaded many a times due to security reasons.

My question is: This should be not the first time they are delivering a mobile phone, then why this circus.

Company: Indiatimes
Country: India

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