Sony India / PSP 3004
Product not repaired within Warranty period

I purchased a Sony PSP model 3004 on 15th Feb'09 from Sony Centre, Palm beach Road, Vashi, Navi Mumbai. Sl no. of the device is 0274535 and the Tax Invoice no. of Sony Center is 6525/08-09

The PSP screen does not show the information correctly. I took this to the nearest service centre at Sri Sai in Sector 5 Vashi as this is in Warranty

The person refused to accept the product for repair just by looking at this and saying this is damaged. He said this can only be replaced by making 50% of the charges as the LCD has got burst from inside

There is absolutely no sign of any physical damage to the PSP. He refused to even give this in writing that he is not accepting the PSP because it is damaged.

I then complaint to their service head in Mumabai at Chandrashekhar. Raval@ap.sony.com, sonyindia.care@ap.sony.com, sonycentervashi@gmail.com

The response was again stating thatthe device is broken /damage the same cannot be consider in warranty services as per warranty term and condition.

I again informed that there is no sign of any physical damage. The LCD looks to be partly displaying the data due to its manufacturing defect and hence it must be replaced at no cost to me.

Despite several reminders to them they are not responding to my complaint.

kind regards // Prakash

Company: Sony India / PSP 3004
Country: India
Site: www.sony.co.in

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