Motorola/MB 525
Poor service under warranty

I purchased a motorola defy handset (model no MB525, IMEI no 354708040054538)) from Croma outlet in Mumbai on 16 Jan 12. However in mid Jun 12 the phone started developing lines in the display. As the phone was under warranty, I contacted the motorola call centre and they directed me to visit a service centre which goes by the name of 'SAP mobile service' which is essentially a Sony Ericson service centre. However I visited the service outlet in Mumbai and I was told after a long wait that the display needs to be changed and it would take approx 15 days. I must confess that the service centre is manned by an unprofessional bunch of youngsters who were more involved in chatting rather than attending to serious complaints. On further querry as to why the repairs would take so long the service centre representative (mr Naresh) told me that 15 days is an optimistic estimate and it would probably take more than a month as the motorola service is POOR. Leaving the handset for an indefinite number of days did not appeal to me. The lines in the display are increasing in size daily and very soon the handset will be unusable. So may I request some Motorola technicians to resolve my issue.

Company: Motorola/MB 525
Country: India

  <     >