VOLTAS AC( A TATA PRODUCT)
WORST AFTER SALES SERVICE, DELIVERED DEFECT AC'S

WORST EXPERIENCE WITH VOLTAS VERTIS AC'S (A TATA PRODUCTS)

We have purchased SIX (1.5 ton each) split Voltas ACs, Model- Vertis from Shyam Radios, Railway Bazar, Haldwani (uttarakhand) on 28 July for Remote Data Centre, Haldwani, Nainital Bank Limited. The serial numbers of ACs are as follows-

1. 4511074P09E001948 OD

2. 4511074P09E002341 OD

3. 4511074P09E002234 OD

4. 4511074P09E002216 OD

5. 4511074P09E002231 OD

6. 4511074P09E002239 OD

The above ACs were start functioning from 14.09.2009. Initially we have faced 2-3 problems in the ACs otherwise they worked fine. After a span of week the ACs starts malfunctioning and ACs become out of order one by one.

Later on we complaint to Voltas officials and they said that all these ac’s have manufacturing defect and need to be replaced. Within a month all these units were replaced.

After installation of new units, all ac’s worked fine for some day and again the same problem aroused (in all six ac’s). (Problem of gas leakage. We again complaint the same to voltas

As of today (27-04) all six ACs are out of order and no AC is in working condition. We have lodged the complaints to Shyam Radios many times and also to Voltas official Mr. Sanjeev Agarwal (Manager sales and Service, Ghaziabad) & Mr. Rajkumar (Area Sales Manager & Subordinate of Mr. Sanjeev Agarwal).

The ACs are installed in Remote Data Centre (RDC) of the Bank, you can imagine the sensitiveness of the centre by knowing that the Bank’s Data Centre resided at Mumbai controlled from RDC, Haldwani. As you aware that the Servers and other hardware installed at Data Centre required some definite temperature and without ACs, the Centre cannot be operated.

Looking to the urgent requirement of the centre we request you to please look into the matter and arrange to replace all ACs with new ACs, so that the Data Centre operates smoothly and the trust on TATA’s product should remain in our hearts too.

Being a corporate customer, when this kind of service is provided by TATA to us, then you can imagine, what must be happening with individual customers.

Prior to this experience, our trust in TATA products were very ve but after this experience, we can only say TATA to all TATA products.

RDC HALDWANI

05946-254430

Company: VOLTAS AC( A TATA PRODUCT)
Country: India

  <     >