Sony Ericsson
Bad Product and Customer Service

I am an unfortunate consumer of Sony Ericsson Mobile phone, model no. G700 which I bought immediately after it was launched in Sep '08.

About 2 months afterwards, one of the keypad LEDs went off. I however did not raise a complaint thinking it was a minor matter.

However some months more later, other problems started up like the mobile not taking charge, touch screen faulty etc. Finally I took it to the service centre in Sep'09. The service centre personnel after behaving in an extremely unhelpful and lackaidaisical manner, finally accepted the phone and promised to call me once the phone was ready without any promise whatsoever as to when that time will arrive.

After numerous followups, I finally was called to the service centre in the month of Dec '09 and handed over the phone. On checking, the touch screen was found to be replaced, but the led remained off. I returned it to the service centre and was again promised a call, which never came as before.

Today, I finally went to the service centre and picked up the phone. The service centre refused to allow me a battery so that I can check the phone before accepting and it was simply handed over to me.

I come home and find the old problems in the LED, that too after the phone having spent over 4 months in the service centre!!! Additionally, the charger does not seem to connecting properly and the batter is loose, which means that to keep the phone on, I must put a piece of paper in the battery compartment or hold the battery physically with my fingers!!

Not only have my problem not been attended to but new ones have been added now.

I loved the features of the phone and thats why I bought it, but now the experience has become a nightmare.

Jobsheet no. SE309BSL10073 dated 19/9/09

Date of delivery: 5/2/10

I am not going to settle for anything less than refund of the amount in full now from Sony Ericsson.

Anindya Bose

anindyabose@yahoo.com

Company: Sony Ericsson
Country: India

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