Airtel India
Unauthorised Billing

I have been getting unauthorised taped promotional communications from Airtel for quite long. This disturbs me a lot. When I am out of Karnal (where my cell phone is registered), I have to pay roamiing charges on responding to such communications.

I lodged a complaint with Ambedkar Chawk Centre at Karnal on 25th March who directed mt to Customer Care Executive, Mr Yogesh. He sent an SMS to me with ref no NDNC as W1016974834. He persisted that the communications will take 45 days to stop. He was not able to answer my following questions:-

1. Who authorised them to start such communications?

2. In today's high tech era why do they need 45 days. Why can't the communications be stopped immediately? This only indicates that they want to earn revenue for another 45 days

3. When I send SMS I get back reply "we are unable to process your request. Please try later"

4. Who is going to refund money to me for the unwanted communications?

No direct number has been provided for Customer Care Executive where I can lodge a complaint.

Ambedkar Chowk Office is smart enough to pass on the buck to their Customer Care Executive instead of solving the problem on my behalf.

Will somebody in Airtel listen to me?

S.K.GAMBHIR

Company: Airtel India
Country: India

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