I’ve bought a Nokia 6700 classic on 25th Jan. Ever since I’ve got this phone there is a problem of phone switching off on its own while talking, while on charging even when it lying idle. We went to the dealer and were told that the dealer has no responsibility after the sale is made and were directed to a Nokia Care centre. The care centre told us that the problem is with software of the phone and can be rectified by updating the software was given a target delivery 4 days. we got the handset back from the Care centre on without checking whether the phone was working properly it was delivered to us. Ever since then there is a same problem that the phone switched off again on its own and is not switching ON at all. After that the phone was again given for repair again there was the same problem phone switched off this is reaped after it is given for repair for 3 times. A temporary mobile was given to me after 3rd time of my phone send to repair and which was not even working. and they said they will try and give me a fresh phone as there is a problem in the phone now that I went to take the delivery of the new phone what I find is they are giving me a black phone instead of the chrome model which I had. and they tell me this is more expensive then your Chrome phone what I bought and which was up for repair or replacement and what they said is nokia is out of stock with the chrome phone and they will try and get it is next 7days. it’s been all most 3 moths I have got this handset and I got to use the handset I think for 1 month else its been with nokia care centre for repair
I would request you to kindly give me a credit note as I can`t trust your services anymore its hopeless I am in business of stock market and I know what pain I have gone throw by keeping a trust on your brand name NOKIA hope I won’t have a pain to use your new handset and will get my hard eared money back as follow I am giving my job sheet numbers
IMEI NUMBER -356943037764330
Product Code -0571233
Model Name -6700C
Warranty Ref Number -APAINY226300214
Job Sheet Number -573504867/100309/104
Thanking You
Dhaval Shah/Sejal Shah
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