Kelvinator
Defective Refrigerato

Deepa Dhoundiyal
02-03-2011
324

To

The Customer-Care Centre

Kelvinator India Ltd.

Sub: Complaint regarding KD 195 Ltr. Kelvinator Refrigerator

Dear Sir,

I purchased one Kelvinator Refrigerator KD 195 Ltr. From Prerna

Electrovision, Sector -55, Faridabad (Haryana) vide their bill no.

987 dated 07/09 for Rs. 8000/- .

Sir, my complaint for No Cooling in the Refrigerator started during

Dec. the complaint was lodged and it was rectified by your

service engineer on 19/01. A cash memo no. 2234 dated 19/01

for Rs. 781/- of M/s. A One Service, Faridabad (Authorize Service

Centre) was given to me for payment which I paid. Your service

Engineer informed that complaint is rectified and there will no

problem in future.

After five month again No cooling started during May complaint

was lodged and rectified by your service engineer on 21/05. Cash

bill no. 257 dated 21/05 for Rs. 906/-of M/s. A One Services,

Fbd., for Gas and Dryer given to me which was also paid. Your

service engineer again assured that there is no any problem now.

Again after seven months, third time within a period of One year,

complaint of no cooling lodged with your customer care vide complaint

NoGUR 3001110033 dated 30/01. The complaint was attended by your

engineer Mr. Adil Khan (Mobile: 9999040540). Observation of your

engineer are given below:

1.Blockage of gas, Expense of Rs. 1000/- Approx. to be born by me for

rectification.. I told your service engineer to hold the work for

seeking your help.

2 He also advised me tohave AMC of refrigerator for such problem which

can be rectified without any cost. IS THIS JUSTIFIED?

My request is that I need maintenance free product which Kelvinator is

unable to give me and reputation of product is deterioting. You are

requested to arrange to change theCompressor of my refrigerator

immediately which is under warranty period. Since the necessity is

urgent. Your attention is requested immediately.

Hopping for your favourable reply.

Thanks & Regards,

R.P.Dhondiyal

710, Sector-55, Faridabad

Mob: 9810514433, 9910929667