Kelvinator
Repeated non performance of product

I Purchased a Kelvinator Refridgerator from one of the shops in Meerut, City Electronics on 24th December' 2008.

After a couple of months of the purchase it stopped cooling and contacted the dealer. A serviceman visited my place and told me that there was some gas leakage and the problem was resolved in a couple of days.

Again in July cooling stopped and I again contacted the dealer. A compalint was registered but no complaint number was given to me. However on 12/07 the freezer was replaced.

In February again the machine stopped cooling and again i called for help. This time i clearly told the company engineer that I will not be paying for such repeated faults that have been occurring and i was assured that if such problem occurs again the product will be replaced.

Still again in November the fridge stopped cooling. I registered a complaint number- GHA1011100126. The engineer visited my place and told me that the compressor was out of order. They told me that Compressor was guaranteed it will be replaced free of cost. Although I regularly asked them to get the product replaced but i was assured no such problem will recur in future.

NOW again my fridge has stopped cooling since last 1 week. I have registered a compalint number- VAR0105110063 (which i was later told has been wrongly registered) However the service Incharge Mr. Pravesh seemed supportive and assured of his best. The Service engineers visited my place on 1st of May and told me that the compressor was out of order. In such a hot weather i am staying without a fridge and repenting on my decision of purchasing such a product. The company people who were supportive initially have not been answering my calls since last two days.

I am standing in lurch and cant understand what to do. I feel cheated of my money and harassed because of such attitude.

I seek your guidance in appropriate redressal of my grievances.

Regards,

Jeewan Chandra Joshi

91 9837099502

Company: Kelvinator
Country: India
State: Uttar Pradesh
City: Meerut

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