Kelvinator
Faulty Product

Sir,

I had purchased a Kelvinator (KFL215) refrigerator in the month of September. It was problemmatic from the day one. The problem was that thick layer of ice was being formed in the freezer compartment within two to three days. It was getting difficult to even store anything. Not to mention that this was occuring even though it was being defrosted daily. I lodged the complaint and it was never repaired as they did not found any fault. Then I had to go out of stations and when I returned in the month of February I found the same problem. I again lodged the complaint several time. The problem diagnosed by the mechanic was rather different everytime. First one said it was the problem of compressor and it would have to be changed by some other mechanic, second one intimated that it was the problem of switch and last one confirmed that there was no problem at all. He told me that I would have to daily switch off the refrigerator to get rid of it. Then when I again complained as my problem was not resolved, then one of the mechanic realised it was the fault of Thermostat and it was replaced which didn't worked either. Again it was replaced and the problem persisted. Now, again I have been communicated that the replaced thermostat is problemmatic and it once again needs replacement. Above all, the refrigerator is consuming 2 units a day being a 5 star rated appliance. Who is going to bear the electricity bill.

Its been months together that my grievance is not redressed. I think this has been enough. I need the replacement of the product at the earliest as the product is a problemmatic one.

Vineet Singh

8511049070

9426668880

Company: Kelvinator
Country: India
State: Gujarat

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