Kenstar / Khosla Electronics Pvt Ltd
Defective Product

I had bought a Kenstar 25 ltr Convection Microwave Oven Kit (Model number KE25CMGJ-MGK) on 03/10 from Khosla Electronic Pvt Ltd Behala Kolkata. (Add: 371/1 D.H. Road, Behala, Kolkata - 700034)

At the point of sale, we were informed that the product would be delivered within 2 days, however the same was delivered on the 4th day. After a couple of days hence, your company representative came for product demonstration. Only on his arrival that we opened the box & it was noticed that the product was not only deffective (the wire was burnt out, there were scratches on the glass) but also had several components missing (like the warranty card & the Product Manual).

We had registered a complaint on your toll free complaint number (1800 419 40 40 - mentioned on the box containing the microwave oven) the same day (12/10). A lady named Tumpa had contacted us thereafter & informed that necessary action is being taken (I'd urge to know what?) & we are still waiting for a response/action on 11/11.

Company: Kenstar / Khosla Electronics Pvt Ltd
Country: India
State: West Bengal
City: South 24 Parganas

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