Kenstar microwave om-25 ocf
After sales service denied

My microwave oven Kenstar OM-25 OCF is functioning defectively since 15 Jul. It is under warranty. Two complains, Nos-RAJ1507100260 and RAJ0808100044 are registered with customer care 07939404040.The customer care provided the Mobile no of its service representative Mr Parmar, mob no-9913841183.Mr Parmar refused service at doorstep and I carried the oven to bhuj and deposited to Mr Parmar at (JH Refridgement, opposite Umiya timber mart, Bhabeswar nagar, Bhuj). After 06 days I called him who informed that the oven is repaired. I collected back on 07 Aug 10 and found that the defect is not rectified. Further Mr Parmar not attending the telephone calls. I contacted the branch head of service Mr Dhan Singh at mob no-9328863681 who assured me service but still no progress has taken place. I have called the customer care more than 70 times but the oven could not be repaired except false assurances.

As a customer I have done my best to report the defect of micro-wave and also approched to every concerned of service centers. Now I am completely desatisfied with the arogant attitude of service centers. I request your order to replace the price of Microwave oven from the company redress my grievances as in future good service from such irresponsible service centers can not be expected.

Company: Kenstar microwave om-25 ocf
Country: India
State: Gujarat
City: Kutch

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