Kent Ro
No After sales services

Dear Sir

I have purchased Kent RO system in March and within the usage of 3 months the system pump has started making unusaual sound. On making the complain to dealer he has informed the same to the City Kent Service centre. Firtly after the repeatedly calling the service man didnt turned up then when he came he informed that the system does such sound. On which we didnt agreed as when we had purchased it it was working silently. Again we informed the same to the dealer and the service center. The engineer has suggested to change the pump and asked us to wait for two to three days. On calling him today he said this is not within my scope please call on this number. The people are just passing on the responsibilites from one to another and thecustomer like us are being in trouble. I have already suggested my collegues and friend not to go for the product as it lacks after sales service which is essential for being a customer.

Really disappointed with the services

Request you to please look into the matter.

Ninja

Thanks in advance

Company: Kent Ro
Country: India
State: Maharashtra
City: Dhule

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