LG 42 J560R Plasma TV
Poor after sales service, gift not issued, no demonstration

Sir, I purchased an LG plasma tv of 42" (model 42P J560R) on 21 August from Green Consumer Appliances, M/s Noprth Field Impex Pvt. Ltd., 32/1737/AD, NH 47 Bypass Junction, Palarivattom, Cochin-682025 (Phone no.:0484-2346648, 2346658). The invoice number is CR/00554.

It so happened that I reached the shop by 1.00 p.m. in the afternoon and it took nearly 6 hours to get the sales closed. They promised to bring the product on the same day and mount it, because my wife and I are both working and would not be available on any of the working days in our house.

Further, i won a rechargeable LCD emergency lamp as a scratch and win gift and the gift has not yet been given to me. On the day of the purchase, they said that they were out of stock of the gifts and they would deliver it to us on the gift arrival from the company. After a couple of days I called up to enquire and they said that they were too busy and I should be going to their shop again to collect the gift.

The next day of purchase, my wife had to take a leave and sit back home to get the tv mounted on the wall when the LG people arrived. Meanwhile, I made 5 calls at 2-hour intervals to know when they should be arriving. Finally, they called up by 9 in the night and said that they would come the next morning as their work timings were over for the day. I made a big issue of it, since that called for another day of leave, either for me or for my wife which was practically impossible for such a trivial excuse. So they arrived at 9.15 and mounted the tv and when we demanded a demonstration, they ignored us and pushed off

It is very disheartening to see that the after sales service of such a company of repute like LG has degraded to such a ground level. This wasn't the case earlier, because many of my purchases of electronic items are of LG make and my preference for the brand was mainly due to the perfect after sales service which most of the other companies failed to provide.

But i've decided to carry the issue forward if my grievance is not met with satisfactory response by filing a case in the district consumer court for cheating and consumer harassment.

Kindly see if anything can be done about the same.

Regards

GIRISH SREEDHARAN,

F2C PANCHARATNA APARTMENTS,

NEAR TOC H PUBLIC SCHOOL,

VYTTILA

ERNAKULAM-682019.

Mob:09633301116;9633899911

Company: LG 42 J560R Plasma TV
Country: India
State: Kerala

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