LG AC
Dissatisfaction with split AC

I purchased LG AC in June to instal in beauty parlout. The LG engineer came to instal but went back saying that he will come the next day. The next day there was death in our family so nobody to attend the LG engineer except the carpenter in the shop who was doing his job. He installed the AC in our absence and the pipeline he passed through the toilet window removing the glasses of the window. After we complaint about it, they put the blame on us that we must have told to do that and said that if the fitting has to be redone we have to pay the pipe charges, then after lots of discussions they changed the pipe. After a month there was cooling problem, the engineer came and said that there is gas leakage, so he filled the gas and the AC started working. Then again in October, same thing happened. I spoke to LG customer service centre - Ms. Madhuri, who promised me that if it happens the next time she will replace the unit. Now again in Feb. same problem has occured, there is gas leakage and the unit has to be taken to the service centre. I want to state that since the AC is in the guarantee period I dont have to pay anything for filling the gas or for any repairs, but the same problem persist after the guarantee period, how much the AC will cost me. Kindly look into the matter and request you to get my AC unit replaced.

Company: LG AC
Country: India
State: Maharashtra

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