LG Air Conditioner
Poor Servicing

I have a complaint against LG.

Recently my window AC (obviously of LG) cooling slowed down. When I contacted their customer care they send local technician from local authorized service provider. He said that some capillary has been choked and AC has to be taken to the workshop and will be repaired there only. They took my AC and returned after three days, with charging me 1500/ including gas charge and transportation. Even then the problem remains same. I again contacted their customer care again they sent one another technician (usually ITI fellows) and he said there is sensor problem and it needs to be changed. Next day another technician came and he changed the sensor but problem was still there, then he said AC is drawing more current than specified. It again need to repaired at the workshop. I was not able to understand what was happening. No body was able to figure out the exact problem with my AC. I tried to contact the local service provider 100s of time by phone but either nobody picks up or the number is busy or try other number these type of things happened. Then after many many calls to customer care and local dealer, one day they took my AC. today its almost 3-4 days, nobody from their side called me what was the problem nor they are sending the AC. Their number never picked up.

The whole thing is that their service is really pathetic.

Worst ever experience

Company: LG Air Conditioner
Country: India
State: Gujarat
City: Ahmedabad

  <     >