LG Air Conditioners
Poor After Sales Service

Hello,

I am writing this email to you out of frustration. I have tried to be as patient as possible with the call centre as well as the service centre and nothing is happening.

For the last 3 months, both my LG ACs, Split as well as window have been going in and out of ur service centre. I do not understand why the problem cannot be fixed. Each time both ACs have been taken for 10-15 days at a stretch. The temperature in Mumbai since May has not been a secret to you, IT WAS HOT!!! Can you imagine living in Mira Road with ACs.

I had to keep travelling to stay at my in-laws while the ACs were supposedly "getting repaired".

Currently they bought my window AC with a "NEW Condenser". I have come back home last week and it hasn't even been 4 days and the AC has conked off again.

My Split AC is taken by your mechanics for the last 15 days and when I called the service centre they said that the part need to be replaced is ordered for and will take another 15 days to come!!!

I am staying in MUMBAI, not in a remote jungle that the parts take so long to come. The whole of summer is over and my ACs are still giving me trouble.

I bought LG products as I trusted them. But now I think I have to caution anyone who wants to buy any of your products as you do not have anything called "AFTER SALES SERVICE".

If within the next 15 days my AC isn't serviced and working like a new AC, I would be forced to go to the Consumer Court and file a case against you and your product.

My Current Complaint Numbers are: C1062200051 / C1062200049

You can check the database and see the number of complaints I have made for the past 3 months.

Have a good day!!!

Silvia D'Silva

Cell: 91 9867373969

Email: silvia.dsilva@gmail.com

Company: LG Air Conditioners
Country: India
State: Maharashtra
City: Thane

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