LG
Pathetic Consumer service

LG has been pathetical, unprofessional and ignorant worst than unorganized television repair setups. Responding to my television repair complaint LG’s service engineer turns up after few reminder calls, checks the TV finds fault with some spare. Since he was not carrying the spare commits to come back next day and fix it. Again few calls for his delay in coming, reason spare not in stock, finally he turns up repairs the TV and leaves. Next morning when I switch on the TV and check, I find the problem still persisting. I text message him and he responds spontaneously, comes checks the TV and admits. He tries to fine tune technical numbers but in vain, calls up his colleagues and checks on the details. With the details unavailable he opts to check with customers TV sets come back and finish the job. Three days go by I finally call him he says he is unable to get the desired details; he would have the TV taken to workshop and get it fully repaired there. Two more day pass by I call him again and he is also surprised that the TV is not picked finally after few calls and rude talk, my TV is picked up, a standby provided. Five day pass by no communication I call back TV is repaired is under observation and would be delivered tonight. As expected it didn’t happen, again few calls some email messages and the TV is delivered the next evening. To my surprise again problem still persisted, I call back the engineer, he promises to come the next day. I call him the next day, since it being a Sunday he excuses himself, I understanding the scenario ask him to come Monday morning. Monday morning I wait for him in vain, and then I call him at 2 pm he says there was an internal meeting and hence he could not make it, I am annoyed. He finally comes and checks, it’s the fault of tata sky he says, and then I ask him how did the standby TV work fine.

He is clueless recommends to get the TV picked again but this time without standby, I am once again fuming, he lodges in a complaint and leaves. 7 day pass by nothing happens despite I registering complaint after complaints on line each day. I finally call him up once again he is surprised, then asks for 2 more days time to get the TV picked, I agree but warn him of consequences if this time it is goofed, I also text message my warning. Again nothing happens, irrespective of my daily complaints on line. Finally I email to higher authorities after 5 emails in 3 days I get few calls apologizing, but with no satisfactory explanation. Worst still I get an email stating that your set has already being repaired if you have further problems please communicate (height of ignorance).

I am so annoyed 20 days of persistent following, emailing registering complaints, phone calls had no effect pouring water on duck’s back, I refused to let my TV be serviced by unprofessional, incompetent LG. And very promptly I get a message “your complaint is closed”.

I intend to caution general consumers to give a second thought before purchasing any LG product based on my true experience. Consumer would definitely get a product which gets spoilt in few years and the support service pathetic.

Company: LG
Country: India
State: Andhra Pradesh

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