LG
Free gift not received

I am D.S.Murty. I have purchased a LCD TV at from Reliance Digital at Hyderabad on 25-10. In the scratch card, i won LG Mobile. They asked me to submit the scratch card (code : 542494), address proof etc. at their office at Secunderabad. I personally went there and submitted the required forms and got the acknowledgement too. They told me that i would receive the gift in three weeks to my address. I waited for about 8 weeks. Later i called customer care people. They gave me a number. I spoke to that person. He said he would get back with details. I waited for about a week for him to get back to me with details. Again I called. Then he gave me another number. The new executive told me that he would get back. another week passed. I called again. He told me that he would get back in few minutes. I waited for a day and called him again. Then he told that the gifts are being processed from Delhi and i will receive it soon. I waited for about one month and yesterday (17th January). He told me that i should call the next morning (today, 18th Jan). I called him. He said he was in a meeting and "get back to me in 5 minutes"... the prototype dialogue. I only called him after about two hours at around 12 PM . Then he told me that the gift has been "delivered" to me...! I asked him when and through which courier service, so that i can track it locally. He said that he is a "marketing manager" and not concerned with dispatching section (how do I know it anyway..) and "get back" to me with details in a day or so... i felt very bad. When submitting the scratch card, those people ask for every particular and proof ; but when it comes to dispatching the gifts, they behave so irresponsibly. How shall I proceed? How many times i should be calling them? (I dont mind naming the LG people with whom I spoke, but i dont know whether we can do it or not).

Company: LG
Country: India
State: Andhra Pradesh

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