LG
Poor customer care

I have purchased LG Double door refrigerator on 5th August from Gopalan Mall, Mysore road Bangalore. After one hour of delivery I noticed that the ice tray was broken and there was a big dent in the top left corner. Immediately I called customer care and lodged a complaint on that and the complaint reference number is 1080630803. After four follow up, after a week, an LG customer care agent visited our house for inspection and given report to the company for "Replacement" of refrigerator.

Today (31st Aug), I received a message saying that the "Your Service request C1080630803 is Closed" and the reason was "Customer will call again" (My concern is why should I call again when I have already raised the issue once). When I called customer care regarding the same I got the information that it is closed because I have not submitted the bill (But I have submitted the required documents when the person from LG came for inspection).

When I called the person who visited for inspection (Number 9739991419), he spoke to me very rudely and told me that the issue is still in PENDING, and also he told me that "THIS IS NOT THE TIME TO TALK", but according to my knowledge customer care should be 24/7. and that is not the way to talk to customer.

Because of all this above experience I just want to get rid of all my LG products (TV, Washing Machine, and Refrigerator etc) and go for some othere brand which provides the proper customer care and service.

Company: LG
Country: India
State: Karnataka
City: Bangalore

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