L.G
Poor customer care service

My plasma tv-42" x-canvas has stopped woorking since 17/11.(is still not working) i complained on same day req uest id-CO9B1721637& WAS PROMISED SERVICE WITHIN 24HRS. however i called patiently after 48 hrs. & wasonce again promised service within 24 hours. finally the technician called on 20/11/09 and promised to call the next day and come at 1:30p.m. i once again patiently waited and called at 3:30p.m. to my shock my complain no. had been cancelled and showed that the technician had already visited me. i made another complain request id-CO9B2108845& was promised service within 24 hours.

finally on monday i spoke to a senier person and had the technician visit me on 23/11/09 he noted down the spoilt part and said it would replaced within 8 days. on the 9th day when i once again called to my shock the required t.v. part had not been registered with the company and no one had a clue regarding my complain. i had to once again make THIRD COMPLAIN request id-CO9B2714483. my call was attended by another technician on 28/11/09 and he too has noted down the damaged part. i was promised replacement of part within next 10 days (8/12/09) however ONCE AGAIN I FAILED TO GET SERVICE. on calling the next day i was promised replacement on the part on 10/12/09. TILL DATE I AM WAITING WITH EMPTY PROMISES AND A T.V THAT IS NOT WORKING SINCE A MONTH. WAITING FOR A SPEEDY SOLUTION TO MY PROBLEM.

Company: L.G
Country: India

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