LG
Poor after sales service

I had purchased LG 1ton AC from Satyam Appliances in Bandra. For installation, I logged a request with LG Customer Care on 6th May. They told me that I would be contacted by their engineer WITHIN 24 HRS. On 7th I called the Customer Care again as I was not contacted, they told me that they would escalate the request on priority. Even then there was no communication from their end. On 8th, I called again, and I also got the contact details of the Service Center (Sai Enterprise in Byculla). When I called, the concerned person told me that the engineer would come at around 2pm, and that I NEED TO REMIND HIM FOR DOING HIS JOB AT AROUND 1.00-1.30 pm. However I called him at 1 and his cell was switched off. I called up the Customer Care again and they told me that my request had been "CANCELLED" and the remarks were "THE CUSTOMER WILL CALL". Who the hell cancelled my request??? and I had been calling for 3 days!!!

Somehow I was able to get in touch with the Service Center, and the same guy (Mr. Sharma) told me that the guy would come by 6pm. No one called will 8pm, and out of frustration and humiliation I called a third-party guy who installed the AC. At around 8.30-9.00, I got a call from Mr. Sharma, so I told him that their service was extremely bad and I had got installed the AC from someone else. And instead of apologizing for the inconvenience, he replies "Achcha, chalo theek hai... Bye.".

I am extremely disappointed at your service. I will not be recommending your products to anyone. And just so you know, the only reason I bought an LG AC is because my whole family uses your ACs. But it doesnt matter if the product is good if your after-sales service is like this.

- Ashish Anand

98334 90245

Company: LG
Country: India
State: Maharashtra
City: Mumbai City

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