LG
Defective microwave clubbed with pathetic service

Hello All,

I am Anubhav.

In May I bought an LG microwave.

Till date I am unable to use it.

Reason being that the circuits of the microwave has been faulty.

Initially when we switched on the microwave then the MCV used to trip and the electricity of the whole flat would go off.

I thought that MCV is not taking the load so, I went ahead and replaced it.

Still the problem persisted.

FInally, I registered a complaint with LG service center as on 14th August.

Request ID no: C1081403222.

Firstly, they made a false promise that someone will attend you within 24 hrs.

nly by repeated calling that they come day after.

The service engineer opened the microwave and confirmed there is an issue with the circuit and will come and change it the next day.

He did not come back.

Apparently, some other service engineer from LG had come to my premisis for resolving issues and thought to visit me as well.

Like the previous service engineer, he also opened up the microwave and did something.

He mentioned that the fault still exists but he has repaired it temporarily.

This further needs fixing. I have also requested him to express my distrust in the appliance and for sure demands a replacement since its under warranty and that I am yet to cook my ifrst dish in 3-4 months.

Since I was to go out of town, I had mentoined him to come back on 25th August.

I called him on his mobile and he would not respomd.

I had to finally rasie a customer complain again with LG.

Request ID: C1082528510 on 25th Auguts itself.

Its 29th Auguts as of today and I am still awaiting response.

We donot trust the Microwave which has created electrical hevocs in our flat in the past and demand an apology and replacement of the microwave.

Microwave Model: MH-6549QS (25 lts)

regards,

anubhav

Company: LG
Country: India
State: Haryana
City: Gurgaon

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