LG
Deficiency in service, hiding of infomation

Dear Sir

I purchased LG Dishwasher from Croma Phoenix Mall out let on 4th Dec with following commitments

1. It will be delivered within 48 hrs and installation cum demo in 48 hrs sfter delivery

2. The salt and detergent is available with the LG

It was not installed inspite of my repeated pleas to both croma and LG. Today on 19th the LG person came and installed charging me another Rs750 for detergent and salt without giving receipt or showing the labels, on my insistence and talk with customer care man Shri Triptikant, Shri Triptikant just behaved arrogantly threatening me in clear words that he would see how your any complaint in future would be resolved and would make warranty of the machine functionally irrelevant. Height of things is company doesn't have salt and detergent they removed wrappers because they used material of IFB. My Complaint is Delay in installation, Hiding information that salt and detergent is not made by company and its availability, arrogance on the part of staff threatening not to provide service. Croma may also be asked about hiding of information.

Company: LG
Country: India
State: Maharashtra

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