LG
LG 32" LCD TV: In 7 months not repaired or replaced

Sir,

I purchased an LG 32" LCD on 11-03 (from KAY DEE AUDIOVISIONS PVT. LTD. NOIDA, Sector-18 Invoice no. 4893) with a 1 year warranty and in next couple of months it started showing display problem. There was "no display" in lower part of the LCD (a inch size line).

I registered a complaint on 24-05 (complaint no. C1052408794). LG guys responded back, checked the problem and went back assuring that in 1 week or so they will get back with the required part (LCD display panel/module, i am not sure). After that no one came back and no response was there on tonnes of call i made. One day i got a message on my cell from LG that request has been closed without mentioning any reason.

I again tried my luck and for the same problem registered a new complaint on 12.11.2010 with a complaint no. C10B1216362/rnilabsc10b120107. LG visited my placed & this time they disclosed the issue about non-availability of the required part & said "a part needs to be replaced and we don't have that part right now as company had stop manufacturing this model, so we will be taking 15 days time and respond you back". On continuous calls/complaints after 2 months of registering the complaint they took my TV on 14.01.2011 to LG ASS (Digital Service point, A-56, sector-6, Noida).

My TV was there for 20 days and then only they figure out they can't able to repair it, in these 20 days i talked loads of times with concerned LG officials (Nikita-HR 9811354152, Manish Gupta-Service Manager 9811354534, Rajiv-Service center supervisor 8860611011). The whole time they tried to convince me that they will get the matching display module (part which needed to be replace in TV) in some 2-3 days and so, and afterward they use to say that we haven't got the matching one from company, they will ask for a new one but matching this time. Repeated this for 20 odd days.

Yesterday (01.02.2011) after a fierce conversation b/w me and 'LG ASS supervisor' they returned me my old TV back at home but all dead. May be they are not even bothered to put back all the parts of the TV and returned it back in the same condition as it was. TV is not even working now, its all dead. When i asked to Rajiv-ASS Supervisor about this he said that LG will replace your TV and collect your old TV from home that's why we send it to you.

Now nobody is picking up my calls except customer-care, who don't have anything to say except "we have sent a reminder to higher officials, someone will respond", but no one did.

A LG equipment of 36K failed in two months and against the 1 year warranty, in 7 months they haven't came with a part's replacement. Are these guys trying to spend next 2 months time in which my warranty will be over or what? If LG stopped manufacturing this model that is not my problem. I don't care if LG replaces the part or the whole TV but i am not gonna waste my hard earned money like this. I am looking forward to file a Fraudulent-mental harassment case against 'LG India' & 'KAY DEE AUDIOVISION NOIDA'. Please guide me in right direction.

Company: LG
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

  <     >