LG
DEFECTIVE PIECE

A refrigerator was purchased from 'VIJAY SALES Prabhadevi'; details as given below-

name of customer... Ms PRIYANKA SAPRA

address... A 1405 COSMIC HEIGHTS, BHAKTI PARK, WADALA EAST,

MUMBAI 400037 [Tel: 9324272897]

product... LG Refrigerator, GL 408 DMQ BS

date of purchase... 21-05.

complaint... The company technician came and installed the fridge with the settings inside. From the very next day the fridge started giving trouble - the exterior of the fridge was getting abnormally hot and inside, the vegetables & fruits etc were getting rotten within a day or two. A complaint was registered with the dealer - a technician turned up after two days, checked the fridge and said that everything was normal. When I asked him - what should be the temperature inside the fridge, the freezer & that of the body outside; he had no answer to my question; so I asked him to send a senior experienced engineer from the company; I also lodged a complaint again with the dealer, a few days later another technician came - he touched the exterior body of the fridge and felt extremely hot - he said that the fridge was a defective piece and he would arrange to replace the same. After that there was no response from the company or the dealer. More than four years have passed, but in-spite-of my repeated requests and reminders nothing has been done to the fridge. The company technician has visited two times but with no positive results. The body of the fridge at times gets so hot that it becomes impossible to stand in the kitchen [where the fridge is kept]; and the food products get spoilt inside. I have consulted a few engineers [on personal level] who have physically seen the fridge and remarked that it is very risky to keep such a machine. Please note that we are senior citizens staying in the house and cannot bear any untoward accident in the house with any machinery. This kind of callous attitude on behalf of the company is absolutely undesirable and questionable. I request that the fridge may please be replaced immediately to avoid any kind of mishap.

Thanking you.

Dr. R K SAPRA [address / phone as above]

< rksapra@hotmail.com

Company: LG
Country: India
State: Maharashtra
City: Mumbai Suburban

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