LG
Failure of AC installation

I had purchased one LG 1.5 ton Split AC (5Star) at Rs. 30, 000/- from Khosla Electronics, Beckbagan, Kolkata, Phone-033 22816831, 9830128196 on 14/08.

Due to delay in enhancement of my electric power by WBSEB I had contacted LG service at 1800 180 9999 for installationon 24/09.The service engineer came on 26/08 from Midnapur service centre (phone no-03222 263916) and found one 5/8 inches copper pipe missing as he opened the sealed

pack of the outdoor unit (Sr. No-102NAVX009639 OF MODEL NO- LSA5DR5S)

himself. He then acknowledged the defficiency in writting on the back of my buyer's invoice. Immediately I had reported that to Khosla Electronics (complain no-16122

dt. 26/9) who told that they had nothing to do except lodging a complain to LG customer service only. I had also complained to LG customer care (complain no-

RNA110926049317) WHO told to contact Midnapur service centre again.

Midnapur service centre told that they can provide that pipe at an extra cost of Rs.180/- per foot approx.

Now shall I pay for the pipe twice as I had already paid for the whole machine which should include that pipe automatically?

-ANIRBAN PAUL

anirbanpa@yahoo.com

Mob no-9434710568

Company: LG
Country: India
State: West Bengal
City: West Medinipur

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